The American Society of Travel Agents Kenya Chapter is the Kenya segment of ASTA – the world's largest association of travel professionals.



ASTA - Kenya Chapter

3rd wood Avenue - Kilimani
P O Box 15976-00100, Nairobi


Tel: +254 202710462

Tel: +254 202710465
Tel: +254 774466152



Why use an ASTA Travel Agent

The travel industry has seen many changes in the way consumers purchase travel products and services ,as well as the relationships between travel agents, travel suppliers and consumers.  The travel agency industry has proven to be a resilient group, and the key to its ongoing role in the distribution of travel is value and customer loyalty.  

The travel agent of today, and the future, is an agent of the consumer. ASTA's slogan, "Without a Travel Agent, You're on Your Own," remains true. Agents act on their client's behalf, and there are a host of compelling reasons to use a travel agent: Travel agents are out to find the consumer the best rate available; travel agents provide convenient one-stop shopping; travel agents are there to save you time and money.

Customer advocacy: If you have a problem with a particular part of your travel experience, the agent is there to act on your behalf to see that restitution is made. ASTA, for example, is the only travel association aggressively fighting to improve the travel experience, and air transportation in particular ,for all consumers, regardless of how they choose to purchase travel. 

Expert guidance: Travel agents, unlike instructions on a Web page, are experts in understanding and deciphering the myriad travel information and codes out there. It's what they've been trained to do and they do it every day.

Personalized service: Instead of an impersonal voice thousand of miles away, travel agents are your neighbors. They are experts in understanding what you want and what you value in your travel experience.

Professional advice: Travel agents are there to make sure you get where you want to go, when you want to go and for the best price.

Time: Instead of checking a long list of travel Web pages, which generally provide rates and fares for the companies that have contracted with them, why not go straight to the source? A travel agent has all the information at their fingertips, saving you a few hours in front of a computer screen.

Unbiased information: Agents work for their clients, not for a travel supplier. It makes sense that a happy customer will be a repeat customer.

To find a travel agent near you, try our online Travel Agent Directory.