The American Society of Travel Agents Kenya Chapter is the Kenya segment of ASTA – the world's largest association of travel professionals.

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Contact

ASTA - Kenya Chapter

3rd wood Avenue - Kilimani
P O Box 15976-00100, Nairobi
Kenya

 

Tel: +254 202710462

Tel: +254 202710465
Tel: +254 774466152

Emails:-
secretary@asta-kenya.org

URL: www.astakenyachapter.org/

Selecting a Travel Agent

How do I choose a travel agent that's right for me?

Every travel agency is different and accordingly, some are better suited to a given consumer than others. Here are some tips on choosing a travel agent who is right for you.

Go with the Pros: Look for the ASTA label. Through its continuing education and training programs, ASTA prepares its members to operate high-caliber, competitive businesses.

Ask Around: Tap friends, neighbors and relatives who use an agent they trust. You may want to visit or call several agencies to find the one that best suits your needs. Consider everything from the appearance of the office to the agent's willingness to listen and answer questions. The best agents want to establish a long-term relationship with a client, not just make one sale.

Ask about Fees: Good agents will notify their clients of any additional fees, including service fees, up front. Doing otherwise is pointless, as the fee will appear as a separate charge on the client's credit card bill.

Check Credentials: Many agents have been trained in business management, travel and tourism or geography. Others have supplemented their agency experience with extensive education and training courses. Some travel agents are Certified Travel Counselors (CTC) through the Travel Institute or Master Cruise Counselors (MCC) through the Cruise Lines International Association (CLIA).