The American Society of Travel Agents Kenya Chapter is the Kenya segment of ASTA – the world's largest association of travel professionals.



ASTA - Kenya Chapter

3rd wood Avenue - Kilimani
P O Box 15976-00100, Nairobi


Tel: +254 202710462

Tel: +254 202710465
Tel: +254 774466152



Frequently Asked Questions

Travel agents work hard on behalf of the consumer. The role of a travel agent is to make a trip - whether for work or pleasure - a stress-free and memorable experience. Travel agents spend time not only booking tickets and searching for affordable prices, but also personalizing their services for individual clients. ASTA’s motto, "Without a Travel Agent, You're on Your Own," exemplifies the importance and way professional travel agents view their role in today's changing market.

The job of a travel agent has grown and adapted to reflect the changes within the travel industry and the difference in the way people think about travel. ASTA travel agents recognize that consumers today have done their homework and are more knowledgeable about what they want. Clients who turn to an ASTA travel agent desire an in-depth, personal approach and want the advice and expertise of a professional. This is why an ASTA travel agent:

  • Distills product information to provide their clients with the most competitive options;
  • Stays abreast of the most current and timely promotions;
  • Clarifies the fine print, such as cancellation penalties and restrictions;
  • Makes recommendations on travel-related options;
  • Simplifies the research and subsequent transaction;
  • Enhances the trip with value-added benefits and amenities;
  • Uses their clout to obtain the best possible arrangements in seemingly impossible situations; and
  • Gets problems resolved.

How many travel agencies are there in the U.S.?

The Airlines Reporting Corporation (ARC) reports there are 9,386 travel agency firms operating 15,671 retail locations (March 2010). While this represents a significant portion of the travel agencies operating in the United States, there are additional travel agencies focused on leisure retail sales that do not sell air services and are not included in this count.

What is ARC?

ARC is rhe US airline industry organization which appoints travel agents in the United States and processes air travel sales. ARC issues the ID numbers termed “ARC numbers” to accredited US agents which are used by other industry sectors (i.e., cruise, tour, hotel and car, etc.) for business recognition.  

How many travel agents are there in the U.S.?

According to the Bureau of Labor Statistics (BLS), the travel agency industry employees 105,300 full time travel agents (May 2008).  PhoCusWright estimates there are an additional 30,000 Independent Contractors that typically sell travel from home.